Outlook form installation guide 3.1

  1. Summary
  2. Requirements
  3. Installation
  4. Changing the contentACCESS Server ID in the Outlook Form

1.Summary

When archiving mailboxes with contentACCESS, the contentACCESS Outlook forms are used to transparently open an HTML shortcut – which replace the archived email message. If the forms are installed, then the original email and the archived (shortcutted) one will be completely transparent with each other.
There are three contentACCESS Outlook forms available for the user. For the correct functionality all these forms must be installed.

CA_techarrow.oft – is used to transparently open the standard archive messages
CA_R_techarrow.oft – is used to transparently open the replied archive messages
CA_F_techarrow.oft – is used to transparently open the forwarded archive messages from the mailbox.

Each .oft files can be found in the Tools of the contentACCESS installation package:
C:\TECH-ARROW\contentACCESS_Package\Setups\Tools\Forms

This manual describes the process of installing the contentACCESS Outlook forms using Outlook.

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2.Requirements

In order to install and use the contentACCESS Outlook form, Outlook 2007, 2010 or 2013 is needed. The form should work on both 32 and 64 bit Outlook versions.

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3.Installation

  1. Open Outlook and turn on the Developer ribbon if it is not visible yet.
    In Outlook 2010: navigate to File – Options – Customize Ribbon:

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  2. In the tree on the right side, check the Developer group.
  3. On the Developer tab of the ribbon, select the option Design a Form:

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  4. In the Look In dropdown, select the option User Templates in File System and locate the CA_techarrow.oft file first.

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  5. Select CA_techarrow, click Open and the form opens in design mode.
  6. Now click on the Publish button and select Publish Form As….

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  7. Depending on where you want to install the form, select either Organizational Forms Library (Exchange wide installation) or Personal Forms Library (user installation).
  8. Change the Display name to “CA” and click Publish.

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    The form is published and can be used to open the archived messages.

  9. Close the designed form and answer No to the question whether the changes should be saved. The form was already published and there is no need to save it anywhere.
  10. Now repeat steps 3–9., and install forms CA_R_techarrow and CA_F_techarrow as well. In step 8, CA_R_techarrow must be published as IPM.Note.CA_R (Display name is “CA_R”), and CA_F_techarrow must be published as IPM.Note.CA_F (Display name is “CA_F”):

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    Publishing CA_F_techarrow.oft

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    Publishing CA_F_techarrow.oft
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4.Changing the contentACCESS Server ID in the Outlook Form

In this chapter we will describe how to change the contentACCESS Server ID in the Outlook Form.
If the contentACCESS Server ID has been changed due to any reasons (configurable on the System page of the Central Administration, in the External accessibility settings), then the shortcuts in the mailbox will not work. The solution for this is to change the Server ID in the Outlook Form as well.
On the Developer tab of the ribbon, select option Design a Form.

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In the Look In dropdown, select the option User Templates in File System and locate the contentACCESS.oft file. Click Open:

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Select option View Code in the toolbar:

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Find this line in the code:
Const gFixedServerId = “archiveserver”

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Change the value to your server name:
Const gFixedServerId = “YOURSERVER“

Further locate this part in the code:

‘ Build the download url and use it
downloadUrl = GetDownloadUrl(strServerId, strMobileId)
If Err.Number <> 0 Then
gError = gError & “Failed to construct download url: ‘” & Hex(Err.Number) & “‘ Description: ‘” & Err.Description & “‘” & Chr(10) & Chr(13)
Err.Clear
End If

strFileName = DownloadFile(downloadUrl, strId)
If Err.Number <> 0 Then
gError = gError & “Failed to download message: ‘” & Hex(Err.Number) & “‘ Description: ‘” & Err.Description & “‘.” & Chr(10) & Chr(13)
Err.Clear

downloadUrl = GetDownloadUrl(gFixedServerId, strMobileId)
strFileName = DownloadFile(downloadUrl, strId)
If Err.Number <> 0 Then
Err.Clear
End If
End If

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Change the order like displayed below:


‘ Build the download url and use it
downloadUrl = GetDownloadUrl(gFixedServerId, strMobileId)
If Err.Number <> 0 Then
gError = gError & “Failed to construct download url: ‘” & Hex(Err.Number) & “‘ Description: ‘” & Err.Description & “‘” & Chr(10) & Chr(13)
Err.Clear
End If

strFileName = DownloadFile(downloadUrl, strId)
If Err.Number <> 0 Then
gError = gError & “Failed to download message: ‘” & Hex(Err.Number) & “‘ Description: ‘” & Err.Description & “‘.” & Chr(10) & Chr(13)
Err.Clear

downloadUrl = GetDownloadUrl(strServerId, strMobileId)
strFileName = DownloadFile(downloadUrl, strId)
If Err.Number <> 0 Then
Err.Clear
End If
End If

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Click YES to save your changes:

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