Best practices for administrators 3.7

  1. How to restore files and emails
  2. Differences between shortcut repair job and restore job
  3. How to add a new user
  4. How to assign database, storage, index zone and create contentWEB user
  5. How to change permissions for users - adding roles
  6. Maintenance check - health of the systems - services to be monitored
  7. How to deactivate license for a user - what to do with deleted users
  8. What to do when there is an issue
  9. How to add and configure a new store
  10. How to analyze notifications
  11. Mail app access for user
  12. Scheduler change
  13. Delete job
  14. PST import
  15. How to filter out inactive emails
  16. Location of log files
  17. Meaning of different errors

15.How to filter out inactive emails

When an archive job is running, it is synchronizing the current state of the archive with the state of the system. It synchronizes the folder permissions as well.

An item/folder gets an inactive status in the archive if the item/folder no longer exists in the system (neither the original, nor the shortcut to it).

Inactive items are marked with grey color in contentWEB, active items have a bold black color. Once the item is moved back by the user or it is restored, its status will turn to active.

To learn how to switch between active/inactive views, please check this section.

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