Best practices for administrators 3.7

  1. How to restore files and emails
  2. Differences between shortcut repair job and restore job
  3. How to add a new user
  4. How to assign database, storage, index zone and create contentWEB user
  5. How to change permissions for users - adding roles
  6. Maintenance check - health of the systems - services to be monitored
  7. How to deactivate license for a user - what to do with deleted users
  8. What to do when there is an issue
  9. How to add and configure a new store
  10. How to analyze notifications
  11. Mail app access for user
  12. Scheduler change
  13. Delete job
  14. PST import
  15. How to filter out inactive emails
  16. Location of log files
  17. Meaning of different errors

16.Location of log files

Log files are extremely helpful in system monitoring, especially if an error or issue occurs, because they record every event in a software or system. Here are the locations of log files of our programs:

Log file for: Log file path:
Central Administration + CSV address book imports, UI Central Admin C:\Program Files\TECH-ARROW\contentACCESS\CentralAdministration\log
System – get item call C:\Program Files\TECH-ARROW\contentACCESS\GATE.contentAccess\log
contentWEB C:\Program Files\TECH-ARROW\contentACCESS\contentWEB\log
Elastic service C:\Program Files\TECH-ARROW\contentACCESS.Search\Elastic\logs
TA search service C:\Program Files\TECH-ARROW\contentACCESS.Search\SearchService\log
Central log-in C:\Program Files\TECH-ARROW\contentACCESSLogin\log
Proxy, mobile calls, Mail app calls C:\Program Files\TECH-ARROW\contentACCESSWS\log
contentGATE C:\Program Files\TECH-ARROW\contentGATE\log
officeGATE C:\Users\Administrator\AppData\Roaming\officeGATE\log
SMTP logs C:\Program Files\TECH-ARROW\contentACCESS.SMTPServer\log
Virtual Drive log C:\Program Files\TECH-ARROW\contentACCESS.VirtualDrive
RFA C:\Program Files\TECH-ARROW\contentACCESS.RemoteFileArchiving\log
Install logs C:\TECH-ARROW\contentACCESS_Package\log

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