contentACCESS documentation version 3.1 with service pack

  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. contentACCESS setup package
    1. Installation of contentACCESS
  3. contentACCESS components
    1. contentACCESS Central Administration
      1. Central administration login
      2. Automated single sign on
      3. Central Administration logout
      4. contentACCESS Central Administration user interface
    2. contentWEB
      1. Logging in to contentWEB
      2. Automated single sign on
    3. Virtual drive
    4. contentACCESS Web Services (Proxy)
    5. Central login page
  4. contentACCESS Tools
    1. Installing Outlook forms
    2. Legacy email archive connectors
    3. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    4. Legacy archive connector for Email Lifecycle Manager (ELM)
    5. Installing TECH-ARROW’s WinShortcutter
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users in contentACCESS
    4. Invitations
    5. Roles
      1. Creating roles
      2. Role details
      3. Role assignment
      4. Defining specific permissions of a role assignment
      5. Editing roles, editing role assignments
      6. General use cases of how to create/assign roles
      7. Managing access to contentACCESS objects
    6. Login providers
      1. Login providers’ context menu options
      2. External login provider configuration
      3. Associating an enabled provider with a user login
      4. contentACCESS users in third party systems
    7. System
    8. Licensing
      1. How to activate your license key
    9. Notifications
    10. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    11. Distributed environment in contentACCESS — Clusters
    12. Statistics
    13. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
      1. Exchange performance settings – turning off the Exchange throttling policies
      2. Hybrid Exchange environments in the Email Archive system
    6. Importing contentACCESS configurations from files
      1. Manual import of Exchange servers/groups/mailboxes to the contentACCESS Address book
      2. Importing File Archive root folders to be archived
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. Databases
    4. System settings
    5. Retentions
    6. Storages
    7. Root folders
    8. Aliases
    9. Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013+: Mail app in OWA 2013+ or on MS Outlook 2013+ desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. Database and store assignment in email archiving
    17. How to assign database and storage to an Exchange group?
    18. How to assign database and storage to a mailbox?
    19. How to move data from source database/storage into a second (target) database/storage?
    20. Creating Email archive jobs: archive, restore, recovery, mailbox move, shortcut synchronizaion, shortcut repair
    21. Email archive job
      1. Email archive job configuration
    22. Email restore job
      1. Email restore job configuration
    23. Email recovery job
      1. Email recovery job configuration
    24. Mailbox move job
      1. Mailbox move job configration
    25. Shortcut synchronization job
      1. Shortcut synchronization job configuration
    26. Shortcut repair job
      1. Shortcut repair job configuration
    27. Public folder archiving
      1. How to configure a job to archive public folders
      2. Public folders in the contentWEB archive
      3. User permissions to public folders
      4. Public Folder archiving in hybrid Exchange environments
  12. SharePoint archive plugin
    1. SharePoint Archive settings
    2. SharePoint Archive job configuration
    3. SharePoint recovery job configuration
    4. SharePoint Publishing job
    5. SharePoint in the contentWEB archive
  13. Custom plugins
    1. Email management job configuration
    2. Storage replication plugin
    3. Sharing plugin
    4. Datengut plugin
    5. Email synchronizer plugin
  14. officeGATE
  15. accessGATE Mobile
  16. Virtual drive configurations
  17. Application settings
  18. Terms of use
  19. FAQ


  • Download sample for the file to be imported does not work


    The sample file for the file to be imported into contentACCESS cannot be downloaded:

    cACCESS 2.9 doc 243


    Pop-ups must be allowed in your browser.

    cACCESS 2.9 doc 244

  • Archiving is not working, if MAPI is set to communicate with the Exchange server


    Using option “Use MAPI to communicate with Exchange Server” the archiving does not work.
    In the logs are errors, like: “Exception 80040111 (null) Failed to connect to admin mailbox. >> Exception 80040111 Failed to open default message store. 80040111 MAPI_E_LOGON_FAILED.”


    What you should do:

  • log on to Windows with the service account (superuser)
  • start Outlook with the service account
  • check CGMAPIConnector service identity – it must be the service account
  • start CGMAPIConnector – is it starting without error?
  • Try to run the job again. The profile with the following template should be created: “_“.
    The corresponds to the name of the Exchange Server as seen in the address book.

    If the profile is not created automatically, that means that contentACCESS is not able to log on with the superuser at all. In this case it is necessary to create the profile manually:

  • find your mailbox in address book
  • find the Exchange server to which the mailbox belongs (Example: “TECHEX2K10”)
  • log on with superuser to Windows and create a new Outlook profile
  • name the profile: _TECHEX2K10
  • configure the profile with the superuser as the primary mailbox
  • turn off cached mode
  • start Outlook with the profile
  • close Outlook
  • If works, restart the CGMAPIConnector service and start the job again. Now it should reuse the existing profile. The profile is not deleted by contentACCESS.
    You need to repeat these steps for each Exchange Server in your address book.

  • Virtual drive is still appearing after the uninstall

    Virtual drive is still appearing even it has been uninstalled.

    The Windows system needs to be restarted.

  • Outlook forms problem

    Not the right icons are appearing on the archived email messages in MS Outlook. E.g. if the message is replied, the standard icon (standard-icon-3-1 ) is displayed (the right should be this: replied-icon-3-1)


    Clean up the Outlook cache. (For more help how to clean the cache refer to this link:

    PROBLEM 2:
    Outlook forms are not working with shared folders and/or public folders.

    If the Outlook forms are not working with shared folders and/or Public Folders, allow these scripts in the Trust center of MS Outlook. These settings are available in File => Options => Trust center => Trust center settings => Email security: options “Allow script is shared folders”; “Allow script in Public Folders”.

  • Unable to open shortcuts of archived file on the server side


    On the server it is not possible to open Shares with Alias names.


    We needed to set at least the Registry key. Steps to follow:

    • open smd prompt as administrator
    • type here

      REG ADD HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlLsaMSV1_0 /v BackConnectionHostNames /t REG_MULTI_SZ /d [] /f

      and click Enter

    • the Registry key will be written to the Registry editor
    • restart your system
    • faq-3-1
  • Samples are not shown using ‘Show sample” option in the Import dialog

    “Show sample” is not working in the Import dialog

    Verify in your browser, if the pop-ups are blocked…if blocked => allow pop-ups:

  • Do I need to create separate tenants for file archiving and email archiving?

    Do I need a separate tenant for file archiving, and a separate tenant for email archiving?

    It is not a must to create separate tenants for email and file archiving. You can just simply create separate databases – one for file archiving, and second for email archiving. The recommended database count depends on the archivable mailbox count (in case of email archiving) / archivable root count (in case of file archiving). For more information about the database-size recommendations refer to section “What is the recommended database size for email, file and SharePoint archiving.”

  • What is the recommended database size for email, file and Sharepoint archiving?

    The recommended database size for email, file and SharePoint archiving depends on the size of the organization. Up to 1000 mailboxes (email archiving), 1 (max. 2) root folders with up to 60 million files (file archiving), 1 (max. 2) root connections with up to 60 million items (SharePoint archiving) the organization is considered as small-and medium sized company. Over these limits the company is large sized. If emails, files and SharePoint contents are all archived within your organization, the structure and size of the databases to be created should be as follows:

    1. Regardless of the size of your company first create a database for the system (known as “contentACCESSDB”).
    2. Considering the size of your company, create the following archive databases:

    a) Medium and small customers: <1000 mailboxes (email archive) and/or <60 million files (file archive, SharePoint archive)

    • Create a separate database for email archiving (EA system + email contents)
    • Create a separate database for file archiving (FS system + file contents))
    • Create a separate database for SharePoint archiving (SP system + SP contents).)

    b) Medium and large customers: >1000 mailboxes (email archive) and/or >60 million files (file archive, SharePoint archive)

    • Create a database for the email archive system (MailArchive))
    • Split mailboxes to groups (per 1000 or 2000 mailboxes per group) and create separate databases for each group (MailArchive01, MailArchive02). These databases will be then assigned to groups (you can do it in address book or within the archive jobs) and the archived emails will be put into these databases.)

    • Create a database for the file archive system (FileArchive).
    • Create file archive databases (FileArchive01, FileArchive02) and split the root folders to these individual databases (1 root folder per 1 database recommended). The databases are assigned to root folders in the Root folders settings (File Archive tab => Settings group => Root folders option on the Central Adminisration ribbon). The archived root contents will be put into these databases.

    • Create a database for the SharePoint archive system (SPArchive).
    • Create SharePoint archive databases (SPArchive01, SPArchive02) and split the root connections to these individual databases (1 root connection per 1 database recommended). The databases are assigned to root connections in the Root connections settings (SharePoint Archive tab => Settings group => Root connections option on the Central Adminisration ribbon). The archived root contents will be put into these databases.
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