contentACCESS documentation version 3.1 with service pack

  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. contentACCESS setup package
    1. Installation of contentACCESS
  3. contentACCESS components
    1. contentACCESS Central Administration
      1. Central administration login
      2. Automated single sign on
      3. Central Administration logout
      4. contentACCESS Central Administration user interface
    2. contentWEB
      1. Logging in to contentWEB
      2. Automated single sign on
    3. Virtual drive
    4. contentACCESS Web Services (Proxy)
    5. Central login page
  4. contentACCESS Tools
    1. Installing Outlook forms
    2. Legacy email archive connectors
    3. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    4. Legacy archive connector for Email Lifecycle Manager (ELM)
    5. Installing TECH-ARROW’s WinShortcutter
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users in contentACCESS
    4. Invitations
    5. Roles
      1. Creating roles
      2. Role details
      3. Role assignment
      4. Defining specific permissions of a role assignment
      5. Editing roles, editing role assignments
      6. General use cases of how to create/assign roles
      7. Managing access to contentACCESS objects
    6. Login providers
      1. Login providers’ context menu options
      2. External login provider configuration
      3. Associating an enabled provider with a user login
      4. contentACCESS users in third party systems
    7. System
    8. Licensing
      1. How to activate your license key
    9. Notifications
    10. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    11. Distributed environment in contentACCESS — Clusters
    12. Statistics
    13. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
      1. Exchange performance settings – turning off the Exchange throttling policies
      2. Hybrid Exchange environments in the Email Archive system
    6. Importing contentACCESS configurations from files
      1. Manual import of Exchange servers/groups/mailboxes to the contentACCESS Address book
      2. Importing File Archive root folders to be archived
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. Databases
    4. System settings
    5. Retentions
    6. Storages
    7. Root folders
    8. Aliases
    9. Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013+: Mail app in OWA 2013+ or on MS Outlook 2013+ desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. Database and store assignment in email archiving
    17. How to assign database and storage to an Exchange group?
    18. How to assign database and storage to a mailbox?
    19. How to move data from source database/storage into a second (target) database/storage?
    20. Creating Email archive jobs: archive, restore, recovery, mailbox move, shortcut synchronizaion, shortcut repair
    21. Email archive job
      1. Email archive job configuration
    22. Email restore job
      1. Email restore job configuration
    23. Email recovery job
      1. Email recovery job configuration
    24. Mailbox move job
      1. Mailbox move job configration
    25. Shortcut synchronization job
      1. Shortcut synchronization job configuration
    26. Shortcut repair job
      1. Shortcut repair job configuration
    27. Public folder archiving
      1. How to configure a job to archive public folders
      2. Public folders in the contentWEB archive
      3. User permissions to public folders
      4. Public Folder archiving in hybrid Exchange environments
  12. SharePoint archive plugin
    1. SharePoint Archive settings
    2. SharePoint Archive job configuration
    3. SharePoint recovery job configuration
    4. SharePoint Publishing job
    5. SharePoint in the contentWEB archive
  13. Custom plugins
    1. Email management job configuration
    2. Storage replication plugin
    3. Sharing plugin
    4. Datengut plugin
    5. Email synchronizer plugin
  14. officeGATE
  15. accessGATE Mobile
  16. Virtual drive configurations
  17. Application settings
  18. Terms of use
  19. FAQ

4.4.Legacy archive connector for Email Lifecycle Manager (ELM)

This service is used to access archived files from the legacy ELM shortcuts, if you have uninstalled Email Lifecycle Manager from your computer, and you need to check the archive contents.

Installing Legacy ELM retrieve service on the ELM server and its configuration

In this use case the ELM is installed on server taelm01 .The retrieve service will be installed on the same server as it is recommended by us.

1. In the Tools of the contentACCESS setup package click on Legacy archive connector for email archives/Legacy archive connector for ELM and start to run the setup package.

tools-legacy-archive-connectorscACCESS 2.9 doc 40

By default it unzips to c:Program FilesTECH-ARROWcontentACCESSLegacyELMRetrieve folder. Click “Unzip”. After the files have been successfully unzipped click “OK”.

cACCESS 2.9 doc 41cACCESS 2.9 doc 42

2. A short HowToInstall manual will automatically open to help you with installing the server. Follow the next steps of this short step-by-step manual:
3. Open Internet Information Services (IIS) manager from the Start menu:
4. Navigate to the following node in the tree on the left side: [SERVER_NAME]Application Pools:

cACCESS 2.9 doc 43

5. Right click on the node “Application Pools” and select “Add Application Pool“:
cACCESS 2.9 doc 44

6. The “Add Application Pool” window will open. Enter “LegacyELMPool” as name and select the .NET Framework version from the .NET Framework version dropdown list, then click OK.
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7. Right click on the newly created “LegacyELMPool” in the grid, and select “Advanced Settings” from its context menu.

cACCESS 2.9 doc 46

8. Change “Identity” to “Local system” built in account in the “Application Pool identity” window, then click “OK“.

cACCESS 2.9 doc 47
9. Navigate to the following node in the tree on the left side: [SERVER_NAME]SitesDefault Web SiteMCSWS. If the MCSWS is NOT found, then:

a) Right click on the “Default Web Site” and click on the “Add Application“.

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b) Enter “MCSWS” into alias and “C:Program filesTECH- ARROWcontentACCESSLegacyELMRetrieve” as Physical path. Select the “LegacyELMPool” by clicking the “Select” button.

c) Click “OK“.

cACCESS 2.9 doc 49


If the MCSWS is found, then:

a) Select the “MCSWS” node by clicking on it.

cACCESS 2.9 doc 50

b) Click “Basic Settings…” in the Actions pane (right side of the IIS Manager).

cACCESS 2.9 doc 51

c) In the “Edit Application” dialog, select the “LegacyELMPool” by clicking the “Select” button and enter “C:Program FilesTECH-ARROW contentACCESSLegacyELMRetrieve” into the Physical path textbox.

cACCESS 2.9 doc 52

10. Continue with setting up the ELM server in contentACCESS:

Configuration of the ELM server in contentACCESS Central Administration:

a) Open contentACCESS Central Administration from your browser:[ServerName]:3333/CentralAdministration

b) Navigate to Email Archive ⇒ Miscellaneous ⇒ Legacy data configuration on the ribbon:

c) Activate legacy ELM archive support with clicking on the “Activate legacy archive support” option in the warnings box.


d) Database settings: go to Email Archive ⇒ Settings ⇒ Databases button on the ribbon, and configure the connection with the old ELM database on the ELM server (in our case with taelm01).


e) Go back to the Legacy data configuration page on the ribbon, and set the connection with the ELM database (ELMDB from step d) above) in the Database settings section.

f) In section Saperion server settings set the connection with the Saperion server. Set the values based on your configurations on the Saperion server. The connector has some prerequisites:

  • JRE x64 on the contentACCESS server (Check if folder exists: “c:Program FilesJavajreX.X”) – to be configured in section JAVA Home directory
  • Need the ELM references, but it could be also referenced directly from the ELM machine. This is the path on which the Classic Connector jar files can be reached, e.g. “c:Program FilesSAPERIONApplicationscrscr-classicconnectorlib”– to be configured in section CC library path. If Unified Base Interface (UBI) is used, this setting can be skipped.

Also run a test connection to verify the connection with the Saperion server.

g) In section Retrieve settings enter the ELM retrieve service URL using the following sample:
http://[ELMServerName/MCSWS]/ and click on Configure.


Once the installation of the service and its configuration is ready, it will be possible to

  • retrieve the old ELM shortcuts in Outlook/OWA (necessary MS Outlook/OWA integration need to be also installed, see more here) and
  • browse the legacy archive using contentWEB.
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