contentACCESS documentation version 3.1 with service pack

  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. contentACCESS setup package
    1. Installation of contentACCESS
  3. contentACCESS components
    1. contentACCESS Central Administration
      1. Central administration login
      2. Automated single sign on
      3. Central Administration logout
      4. contentACCESS Central Administration user interface
    2. contentWEB
      1. Logging in to contentWEB
      2. Automated single sign on
    3. Virtual drive
    4. contentACCESS Web Services (Proxy)
    5. Central login page
  4. contentACCESS Tools
    1. Installing Outlook forms
    2. Legacy email archive connectors
    3. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    4. Legacy archive connector for Email Lifecycle Manager (ELM)
    5. Installing TECH-ARROW’s WinShortcutter
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users in contentACCESS
    4. Invitations
    5. Roles
      1. Creating roles
      2. Role details
      3. Role assignment
      4. Defining specific permissions of a role assignment
      5. Editing roles, editing role assignments
      6. General use cases of how to create/assign roles
      7. Managing access to contentACCESS objects
    6. Login providers
      1. Login providers’ context menu options
      2. External login provider configuration
      3. Associating an enabled provider with a user login
      4. contentACCESS users in third party systems
    7. System
    8. Licensing
      1. How to activate your license key
    9. Notifications
    10. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    11. Distributed environment in contentACCESS — Clusters
    12. Statistics
    13. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
      1. Exchange performance settings – turning off the Exchange throttling policies
      2. Hybrid Exchange environments in the Email Archive system
    6. Importing contentACCESS configurations from files
      1. Manual import of Exchange servers/groups/mailboxes to the contentACCESS Address book
      2. Importing File Archive root folders to be archived
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. Databases
    4. System settings
    5. Retentions
    6. Storages
    7. Root folders
    8. Aliases
    9. Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013+: Mail app in OWA 2013+ or on MS Outlook 2013+ desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. Database and store assignment in email archiving
    17. How to assign database and storage to an Exchange group?
    18. How to assign database and storage to a mailbox?
    19. How to move data from source database/storage into a second (target) database/storage?
    20. Creating Email archive jobs: archive, restore, recovery, mailbox move, shortcut synchronizaion, shortcut repair
    21. Email archive job
      1. Email archive job configuration
    22. Email restore job
      1. Email restore job configuration
    23. Email recovery job
      1. Email recovery job configuration
    24. Mailbox move job
      1. Mailbox move job configration
    25. Shortcut synchronization job
      1. Shortcut synchronization job configuration
    26. Shortcut repair job
      1. Shortcut repair job configuration
    27. Public folder archiving
      1. How to configure a job to archive public folders
      2. Public folders in the contentWEB archive
      3. User permissions to public folders
      4. Public Folder archiving in hybrid Exchange environments
  12. SharePoint archive plugin
    1. SharePoint Archive settings
    2. SharePoint Archive job configuration
    3. SharePoint recovery job configuration
    4. SharePoint Publishing job
    5. SharePoint in the contentWEB archive
  13. Custom plugins
    1. Email management job configuration
    2. Storage replication plugin
    3. Sharing plugin
    4. Datengut plugin
    5. Email synchronizer plugin
  14. officeGATE
  15. accessGATE Mobile
  16. Virtual drive configurations
  17. Application settings
  18. Terms of use
  19. FAQ

10.10.Provisioning settings and managing access to contentWEB

The File Archive provisioning setting are accessible on the File Archive ⇒ Settings ⇒ Provisioning settings page.


The provisioning job that synchronizes the Active directory with contentACCESS can be set directly on this page.

Note: The system’s LDAP settings specified on page System Services System in section “Active directory integration settings” are used to connect to the Active Directory.

When the provisioning job is started, it automatically adds the new Active Directory users into contentACCESS based on provisioning settings. The provisioned objects will automatically get log on rights to the contentWEB File Archive.

Hint: Access permissions on the file archive folders/items are NOT granted by the provisioning job. Provisioning job grants only log on rights to the contentWEB File Archive. The access rights to files/folders are evaluated and updated by the file system archive job. Read more in Introduction to File system archive, section “Synchronization of rights to a folder/file”.

The contentWEB users can log in to contentWEB using Windows authentication.

section FILE ARCHIVE_login window

The existing contentWEB users can be viewed with clicking on the “manage access for single user” option on the Provisioning settings page:

cACCESS 2.9 doc 143
The users that are already provisioned have an automatic flag, while manually added users have a manual flag:

cACCESS 2.9 doc 144

New contentWEB users can be manually added to the contentACCESS File Archive using the + new option on the same (Manage access to File archive) page. File archive access rights can be given to an already existing or a new contentACCESS user.

cACCESS 2.9 doc 145

Note: This manage access option is available for the logged on administrator, if his role assignment contains Manage tenant permission on the assigned tenant, and also contains View archive folder rights. Read more in Managing access to contentACCESS objects.

Configuration of File archive provisioning:

To configure the File archive provisioning, the administrator is required to set

  1. The role, that will define the file archive user’s permissions in contentWEB. Standard user role is available in the list by default, other roles with other permissions must be first configured on the Roles page.
  2. The time periods, when the provisioning will run – this must be configured in section “Scheduling settings”.
  3. The objects to be provisioned – must be set in section “Provisionable objects”
  4. Notification settings (optional)


Provisionable objects may be added:

  1. from importable files, using the “import” function (described in more details in chapter Importing contentACCESS configurations from files)
  2. manually via the “new” button.

To add object manually, click “new” and specify the object(s) in the respective dialog. You can select a group, of which objects will be provisioned, or you can select an Active Directory container, and synchronize all users inside this container. Choose the object type and enter the data in the following format:

  • in case of a Group: enter the name of the group
  • in case of a Container: enter the distinguished name (DN) like in the sample.
  • fsa-prov-3-1

It is recommended to use the “Test” button to verify if the Active Directory container DN/Group name has been correctly entered in the first text box.

Screenshot A: Selecting an AD container to be provisioned

Screenshot B: Selecting an AD group to be provisioned

If not the correct data is entered, then the provisionable object is not found, and the user is warned about this:


The provisioning job

  • adds all the users involved in the Container/Group into contentACCESS
  • grants contentWEB File Archive permissions (based on the selected role) for the users involved in the LDAP path/Group.

How to find the distinguished name (DN) of an Active Directory object

Objects are located within Active Directory domains according to a hierarchical path, which includes the labels of the Active Directory domain name and each level of container objects. The full path to the object is defined by the distinguished name (also known as a “DN”).
If the object to be provisioned (to be synchronized) into contentACCESS is an Active Directory container, then it can be located in the Active directory using his DN. The distinguished name of an Active Directory object can be found using the “dsquery” command line application. For more information about the “dsquery” read this guide.

General use case for identifying the “Users” container in the Active directory

  • Open a Windows command prompt.
  • Type the command dsquery group –name Users (example: dsquery group –name [known object name])
  • The result will look like “CN=Users, CN=Builtin, DC=MyDomain, DC=com”:


General use case for identifying the “Test” Organizational unit in the Active directory

  • Open a Windows command prompt.
  • Type the command dsquery OU –name Test (example: dsquery OU –name [known object name])
  • The result will look like “OU=Test, DC=MyDomain, DC=com”:
  • fsa-prov-pic6-3-1

File archive provisioning’s notification settings are used to set automatic email notifications to specific addresses if any warnings/errors occur. Set the notification emails if necessary and save your settings.

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