contentACCESS documentation – version 3.3

  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. contentACCESS setup package
    1. Installation of contentACCESS
      1. EULA
      2. Installation type
      3. Components
      4. Prerequisites
      5. Base folder
      6. Service settings
      7. Database connection
      8. contentACCESS Central Administration
      9. contentACCESS Web Services (Proxy)
      10. contentWEB
      11. Central login
      12. Virtual drive
      13. Search service
      14. Overview
      15. Installation
      16. Summary
  3. contentACCESS components
    1. contentACCESS Central Administration
      1. Central administration login
      2. contentACCESS Automated single sign on
      3. Central Administration logout
      4. contentACCESS Central Administration user interface
    2. contentWEB
      1. Logging in to contentWEB
      2. contentWEB Automated single sign on
    3. Virtual drive
    4. contentACCESS Web Services (Proxy)
    5. Central login page
  4. contentACCESS Tools
    1. Installing Outlook forms
    2. Legacy email archive connectors
    3. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    4. Legacy archive connector for Email Lifecycle Manager (ELM)
    5. Installing TECH-ARROW’s WinShortcutter
    6. contentACCESS Outlook add-in
      1. Installation of contentACCESS Outlook add-in
      2. How to use contentACCESS Outlook add-in
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
    5. Tenant associations
      1. Tenant - database association
      2. Tenant - user association
    6. Tenant deletion
  6. General system configurations
    1. Connection
    2. User interface
    3. Users in contentACCESS
    4. Invitations
    5. Roles
      1. Creating roles
      2. Role details
      3. Role assignment
      4. Defining specific permissions of a role assignment
      5. Editing roles, editing role assignments
      6. General use cases of how to create/assign roles
      7. Managing access to contentACCESS objects
    6. Login providers
      1. Login providers’ context menu options
      2. External login provider configuration
        1. Configuring Google OAuth
        2. Configuring Azure login provider
        3. Exchange login provider
        4. External AD login provider
      3. Associating an enabled provider with a user login
      4. contentACCESS users in third party systems
    7. System
    8. Licensing
      1. How to activate your license key
    9. Notifications
    10. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    11. Auditing
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. Legal hold
    15. Task runner
    16. Indexing
    17. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
      1. Google drive storage
      2. Amazon S3
    5. Exchange connections
      1. Exchange performance settings – turning off the Exchange throttling policies
      2. Hybrid Exchange environments in the Email Archive system
    6. Importing contentACCESS configurations from files
      1. Manual import of Exchange servers/groups/mailboxes to the contentACCESS Address book
      2. Importing File Archive root folders to be archived
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File archive settings
    3. File archive Databases
    4. File archive System settings
    5. File archive Retentions
    6. File archive Storages
    7. Root folders
    8. Aliases
    9. File archive Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Remote agents
    12. Configuring aliases
    13. Configuration of jobs available in contentACCESS File Archive
    14. Configuration of File system archive job
    15. Configuration of a File system restore job
    16. Configuration of File system recovery job
    17. Configuration of Delete job in File archive
    18. Configuration of Remote shortcutting job
    19. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. Email archive System settings
    4. Email archive Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
      1. LoboDMS storage
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013+: Mail app in OWA 2013+ or on MS Outlook 2013+ desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. Database and store assignment in email archiving
    17. How to assign database and storage to an Exchange group?
    18. How to assign database and storage to a mailbox?
    19. How to move data from source database/storage into a second (target) database/storage?
    20. Creating Email archive jobs: archive, restore, recovery, delete, mailbox move, shortcut synchronizaion, shortcut repair
    21. Email archive job
      1. Email archive job configuration
    22. Email restore job
      1. Email restore job configuration
    23. Email recovery job
      1. Email recovery job configuration
    24. Configuration of Delete job in Email archive
    25. Mailbox move job
      1. Mailbox move job configration
    26. Shortcut synchronization job
      1. Shortcut synchronization job configuration
    27. Shortcut repair job
      1. Shortcut repair job configuration
    28. Public folder archiving
      1. How to configure a job to archive public folders
      2. Public folders in the contentWEB archive
      3. User permissions to public folders
      4. Public Folder archiving in hybrid Exchange environments
  12. SharePoint archive plugin
    1. SharePoint Archive settings
    2. SharePoint Archive job configuration
    3. SharePoint recovery job configuration
    4. Configuration of Delete job in SharePoint archive
    5. SharePoint archive Provisioning settings
    6. SharePoint Publishing job
    7. SharePoint in the contentWEB archive
  13. Custom plugins
    1. Email management job configuration
    2. Storage replication plugin
    3. Sharing plugin
    4. Datengut plugin
    5. Email synchronizer plugin
    6. Categorize to Public folders plugin
    7. LoboDMS plugin
  14. officeGATE
  15. accessGATE Mobile
  16. Virtual drive configurations
  17. Application settings
  18. Terms of use
  19. FAQ
    1. Download sample for the file to be imported does not work
    2. Archiving is not working, if MAPI is set to communicate with the Exchange server
    3. Virtual drive is still appearing after the uninstall
    4. Outlook forms problem
    5. Unable to open shortcuts of archived file on the server side
    6. Samples are not shown using 'Show sample" option in the Import dialog
    7. Do I need to create separate tenants for file archiving and email archiving
    8. What is the recommended database size for email, file and Sharepoint archiving
    9. The TEMP folder is running out of space when archiving big files
    10. The attachment could not be opened
    11. After updating Exchange 2013, the EWS connection might not work in contentACCESS
    12. If Windows authentication is not working in contentACCESS and an alias was created for contentACCESS
    13. contentACCESS Outlook add-in certificate issue
    14. PowerShell scripts for setting up Email archive
    15. Solution for Outlook security patches
    16. Solution for Outlook security patches through GPO
    17. Solution for indexing PDF files
    18. Mycompanyarchive SuperUser mailbox configuration Azure login provider

The Azure login provider supports both API versions (v1.0 and v2.0). German cloud (dedicated and isolated Microsoft Azure version for Germany) unfortunately does not support v2.0, only v1.0. Here are the differences between versions:

  1. The login application for API version 1.0 is registered through the Azure management portal (requires Microsoft Azure subscription) and does not support logins through Microsoft personal accounts, only Work and School accounts.
  2. The login application for API version 2.0 is registered through and supports all Microsoft logins (Personal, Work and School).

API version 1.0 registration
When configuring Azure login provider, if Germany is selected in the Region dropdown list, version 1 is automatically preselected in the API version dropdown list. Do not change it, as the German cloud does not support API v2.0.

Here is how to register the API version 1.0:

    1. On the Microsoft Azure portal, click on Azure Active Directory -> App registrations -> New application registration.
    2. Enter the name, application type (API) and sign-on URL (https://SERVER_NAME/contentACCESSLogin).
    3. Select the created app.
    4. Copy the necessary IDs and enter them to the respective fields in Settings -> Properties. Set the app as multi-tenanted.
    5. In Settings -> Reply URLs, enter the reply URL (https://SERVER_NAME/contentACCESSLogin/LoginOAuth2.aspx/oauth2callback). This URL can also be found in contentACCESS Central administration -> System -> Login providers -> Azure -> Authorized redirect URL.

    6. In Required permissions, click on +Add -> Select an API -> Microsoft Graph.
    7. Click on Select permissions and check the options Sign in and read user profile and Read all users’ basic profiles.
    8. In Settings -> Keys, add the key name/description and select the option Never expires. Click Save.
    9. Copy the key value and save it somewhere, because you won’t be able to retrieve it afterwards. This value must be entered in the Azure login provider as the ClientSecret.

API version 2.0 registration
contentACCESS supports log in using your Microsoft account. The first thing you need to do is to register an application (contentACCESS) under your Microsoft account. We used personal account for the registration in our use case below.

  1. Go to the Windows Live application management site and sign in.
  2. Click “Add an app“ and name your application. The name that you specify should contain only alphanumeric characters and cannot be changed after registration is complete.

  3. The Application ID will be later used as the Client ID in your application (in the Login provider’s window of contentACCESS Central Administration).
  4. Click option Generate New Password. This will be the ClientSecret in your application. You should record this key, but we recommend that you do not store it in the same location as its corresponding client ID:
  5. Choose your application platform: Click “Add platform” and choose “Web“.
  6. Now you can specify the redirect URIs (– more with clicking on the Add Url button). Use the URL displayed in the Login provider’s window of the contentCCESS Central Administration.

    Sample: https://[contentACCESS_Server:Port_Number]/contentACCESSLogin/LoginOAuth2.aspx/oauth2callback

  7. Important: Microsoft OAuth requires to use secure protocol – HTTPS – for the contentACCESS Central Administration URL.

  8. Upload your application logo, add terms of services and Privacy Statement. If you want to use the personal accounts too, you need to check the Live SDK support. Save your changes.
  9. Now configure the Azure login provider in the contentACCESS Central Administration.

  10. Open the Login providers page (System => Security => Login providers) and click +new. Name your provider, select the “Azure” provider type and specify the applications that will use the Azure login (All applications/contentACCESS only/contentWEB only/Client applications only). Enter the Client ID and ClientSecret from steps 3) and 4) above and click “OK”.
  11. With this step, this new login provider configuration has been enabled in contentACCESS. A user can use the configured login provider if this login type is associated with him. In the following subchapter we will learn how to associate a login type with a user.

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