contentACCESS documentation – version 3.5

  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. contentACCESS setup package
    1. Installation of contentACCESS
      1. EULA
      2. Installation type
      3. Components
      4. Prerequisites
      5. Base folder
      6. Service settings
      7. Database connection
      8. contentACCESS Central Administration
      9. contentACCESS Web Services (Proxy)
      10. contentWEB
      11. Central login
      12. Virtual drive
      13. Search service
      14. SMTP server
      15. Overview
      16. Installation
      17. Summary
  3. contentACCESS components
    1. contentACCESS Central Administration
      1. Central administration login
      2. contentACCESS Automated single sign on
      3. Central Administration logout
      4. contentACCESS Central Administration user interface
    2. contentWEB
      1. Logging in to contentWEB
      2. contentWEB Automated single sign on
    3. Virtual drive
    4. contentACCESS Web Services (Proxy)
    5. Central login page
  4. contentACCESS Tools
    1. Installing Outlook forms
    2. Legacy email archive connectors
    3. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    4. Legacy archive connector for Email Lifecycle Manager (ELM)
    5. Installing TECH-ARROW’s WinShortcutter
    6. contentACCESS Outlook add-in
      1. Installation of contentACCESS Outlook add-in
      2. How to use contentACCESS Outlook add-in
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
    5. Tenant associations
      1. Tenant - database association
      2. Tenant - user association
    6. Tenant deletion
  6. General system configurations
    1. Connection
    2. User interface
    3. Users in contentACCESS
    4. Invitations
    5. Roles
      1. Creating roles
      2. Role details
      3. Role assignment
      4. Defining specific permissions of a role assignment
      5. Editing roles, editing role assignments
      6. Role cloning
      7. General use cases of how to create/assign roles
      8. Managing access to contentACCESS objects
    6. Login providers
      1. Login providers’ context menu options
      2. External login provider configuration
        1. Configuring Google OAuth
        2. Configuring Office 365 login provider
        3. Exchange login provider
        4. External AD login provider
      3. Associating an enabled provider with a user login
      4. contentACCESS users in third party systems
    7. System
    8. Licensing
      1. How to activate your license key
    9. Notifications
    10. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    11. Auditing
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. Legal hold
    15. Task runner
    16. Indexing
    17. SMTP Servers
    18. SMTP Mappings
    19. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
      1. Google drive storage
      2. Amazon S3
    5. Exchange connections
      1. Exchange performance settings – turning off the Exchange throttling policies
      2. Hybrid Exchange environments in the Email Archive system
    6. Importing contentACCESS configurations from files
      1. Manual import of Exchange servers/groups/mailboxes to the contentACCESS Address book
      2. Importing File Archive root folders to be archived
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File archive settings
    3. File archive Databases
    4. File archive System settings
    5. File archive Retentions
    6. File archive Storages
    7. Root folders
    8. Aliases
    9. File archive Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Remote agents
    12. Configuring aliases
    13. Configuration of jobs available in contentACCESS File Archive
    14. Configuration of File system archive job
    15. Configuration of a File system restore job
    16. Configuration of File system recovery job
    17. Configuration of Delete job in File archive
    18. Configuration of File system shortcut synchronization job
    19. Configuration of Remote shortcutting job
    20. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. Email archive System settings
    4. Email archive Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
      1. LoboDMS storage
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013+: Mail app in OWA 2013+ or on MS Outlook 2013+ desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
      1. Adding address book objects manually
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. Database and store assignment in email archiving
    17. How to assign database, storage and index zone to an Exchange group?
    18. How to assign database, storage and index zone to a mailbox?
    19. How to move data from source database/storage into a second (target) database/storage?
    20. Creating Email archive jobs: archive, restore, recovery, delete, mailbox move, shortcut synchronizaion, shortcut repair
    21. Email archive job
      1. Email archive job configuration
      2. Email archive journal processing
    22. Email restore job
      1. Email restore job configuration
    23. Email recovery job
      1. Email recovery job configuration
    24. Configuration of Delete job in Email archive
    25. Mailbox move job
      1. Mailbox move job configration
    26. Shortcut synchronization job
      1. Shortcut synchronization job configuration
    27. Shortcut repair job
      1. Shortcut repair job configuration
    28. Public folder archiving
      1. How to configure a job to archive public folders
      2. Public folders in the contentWEB archive
      3. User permissions to public folders
      4. Public Folder archiving in hybrid Exchange environments
    29. SMTP archiving
  12. SharePoint archive plugin
    1. SharePoint Archive settings
    2. SharePoint Archive job configuration
    3. SharePoint recovery job configuration
    4. Configuration of Delete job in SharePoint archive
    5. SharePoint archive Provisioning settings
    6. SharePoint Publishing job
    7. SharePoint in the contentWEB archive
  13. GDPR plugin
    1. GDPR Settings
      1. GDPR Databases
      2. GDPR Schedules
      3. GDPR Index zones
    2. GDPR Processing
      1. GDPR File system settings
      2. GDPR Exchange settings
      3. GDPR Applications
      4. GDPR Jobs
        1. GDPR File system job
        2. GDPR Exchange job
        3. GDPR Application job
  14. Custom plugins
    1. Email management job configuration
    2. Storage replication plugin
    3. Sharing plugin
    4. Datengut plugin
    5. Email synchronizer plugin
    6. Categorize to Public folders plugin
    7. LoboDMS plugin
  15. ThreatTest
    1. ThreatTest configuration
      1. ThreatTest Databases
      2. ThreatTest System settings
      3. ThreatTest Schedules
      4. ThreatTest User experience
      5. ThreatTest Statistics
      6. ThreatTest Job
    2. Using ThreatTest App
  16. officeGATE
  17. contentACCESS Mobile
  18. Virtual drive configurations
  19. Application settings
  20. Terms of use
  21. FAQ
    1. Download sample for the file to be imported does not work
    2. Archiving is not working if MAPI is set to communicate with the Exchange server
    3. Virtual drive is still appearing after the uninstall
    4. Outlook forms problems
    5. Unable to open shortcuts of archived files on the server side
    6. Samples are not shown using 'Show sample" option in the Import dialog
    7. Do I need to create separate tenants for file archiving and email archiving
    8. What is the recommended database size for email, file and Sharepoint archiving
    9. The TEMP folder is running out of space when archiving big files
    10. The attachment could not be opened
    11. After updating Exchange 2013, the EWS connection might not work in contentACCESS
    12. If Windows authentication is not working in contentACCESS and an alias was created for contentACCESS
    13. contentACCESS Outlook add-in certificate issue
    14. PowerShell scripts for setting up Email archive
    15. Solution for Outlook security patches
    16. Solution for Outlook security patches through GPO
    17. Solution for indexing PDF files
    18. Mycompanyarchive SuperUser mailbox configuration
    19. Office365 journaling

14.1.Email management job configuration

This plugin was developed for scanning mailboxes and processing & archiving the email messages and its contents into a specific storage.

After you have successfully created a new job for Email management plugin (for more information how to create a new job please refer to section Creating new jobs in contentACCESS), you can start to configure it. Navigate to the Custom plugins ⇒ General ⇒ click on Jobs button and choose the job from the list. Click on ellipsis (…) and choose Configure option from the context menu as on Screenshot A (or double click on it in the grid). It is also possible to open the job for further configuration with a double click on the corresponding job icon in the Jobs ribbon group (Screenshot B).


                                            Screenshot A                                                                                                                 Screenshot B

The job’s configuration page will open. The following sections must be configured here:

✓ EWS Settings
As first step it is necessary to select the previously configured Exchange connection from the dropdown list. Using these connection settings, the user will be allowed to operate over the mailboxes (check section Mailbox settings below). For further information on how to perform EWS (Exchange Web Services) settings please refer to section Exchange connections.


Note: The user set in the “Exchange connections” must have full access permission to all mailboxes.

✓ Database settings:
Select a connection, where the metadata will be stored, from the dropdown list. (For further information on how to set database connectors please refer to section How to create/configure databases — All databases.)

✓ Scheduling settings:
In this step the running times of the Email management plugin instance must be selected. It is possible either to select a scheduler from the list or to create a new scheduler via create new option. (For more information about how to set schedulers refer to the section Schedules above.)

✓ Include folders:
Email management plugin is crawling in one single or in multiple mailbox folders and also in recursive folder structures. Before you enter the folders to be crawled, it is necessary to select the folder filtering type.

If you set One single folder type, then only one predefined folder will be processed (e.g. if you set %INBOX%\Subfolder1, then only Subfolder1 will be processed). If you set Recursive, starting from a single folder filtering type, then all folders starting from this folder will be processed (e.g. if you set %INBOX%\Subfolder1, then starting from Subfolder1, every subfolders will be processed in the structure).

The same rule applies to the Multiple folders and to Multiple recursive, starting from a single folder types, too, but in this case we can work with more folders simultaneously (e.g.: %INBOX%, %OUTBOX%\Folder name 5…or…%TASKS%, %CALENDARS%\Folder name 6).

Note: It is possible to either select an item type from the dropdown list or to enter the item type to the textbox manually. If crawling more item types/folders always put item types between percent signs and also separate them with a comma.


✓ Storage settings:
Choose an already configured storage from the dropdown list. The processed emails will be stored here. (For more information how to set storages check section Storages above.)

✓ Item filtering:
This configuration allows you to filter among your mailbox-items by 3 types of criteria: by age, size or message class. It is also possible to use more filters simultaneously. To activate any of these filters, check the corresponding checkbox first, then click on the button to open the filter dialog:


  • Age filter:
    If you select an option from the “Select filtration type” list and check the Use Dates checkbox and specify a date, then the age filter will filter out all items, which have the sent date younger/older than this specific date. It is also possible to specify certain time interval with the Use Dates function. In this case the items falling under this sent date interval will be filtered out. This age filtering type should be used if you would like to process emails with a specific sent date.

Examples of using dates:

Documentation301 Documentation302

Examples of filtering using days/months/years: If the Use dates checkbox is not selected, then the date selection option becomes inactive. In this case it is allowed to filter between items that are Younger/Older than a certain number of days/month/years. Enter the number into the checkbox next to the Days/Months/Years radio button (screenshot A). It is also allowed to filter items which belong to a certain period of time, e.g. between items from months 1 to 3 (screenshot B). This age filtering type should be used if you would like to process items, which are older/younger than a certain number of days/months/years (e.g. items older than 1 year). If the Age filter has been set, click OK.

Documentation304 Documentation305

Screenshot A: processing items younger than 90 days.                                                             Screenshot B: processing items in age 1-3 months.

  • Size filter:
    This filter can be very useful, because it allows to find the biggest emails for further processing. If these large emails (and large attachments) are permanently processed, the Exchange server will be relieved from redundant megabytes that cause its slowness in many cases.
    For filtering emails according to this criteria, activate Size filter button by checking the checkbox next to it, then click on the active button.
    In the Size filter dialog choose from the filtering types (Bigger then, Smaller then, or Between values), enter the size (in kilobytes) and click OK.
  • Message class filter:
    This filter was improved to select certain message classes to be processed. Using this filter, the user will be allowed to filter out different document types, such as mails, documents, contacts etc. For filtering emails according to this criteria, activate Message class filter button by checking the checkbox next to it, then click on the active button.
    In the Message class filter dialog it is possible to choose if the filter will be applied for all message classes (choose radio button Apply for all message classes) or only for some selected classes (Apply for selected message classes). It is also allowed to add Custom message classes to the list of the already existing ones. After all necessary custom classes have been checked, click on OK.


After all settings have been done, a summary of filtering settings will be displayed under section Item filtering as it is shown on the screenshot below:

✓ Processing settings:
The user can choose from 3 main ways of storing emails and attachments. It is possible either to archive the entire email message (in .msg format) with the attachment together (Simple archive), or just the attachment (Archive attachment). It is also possible to archive the entire email and copy it to the Public folder (Archive and copy to Public folder). This function helps to share the document with other users. Everyone with a user account and password on the Exchange server can access the Public Folder.

Insert Public Folder data into the below displayed textboxes to establish the connection between the Public Folder and the archive management system:

Custom categories to process function enables to restrict searching in the mailbox to the categories that are selected here. E. g. if Red Category is set, this means that only emails labeled with Red Category will be processed.

Split attachments:
by checking this checkbox, the email message in .msg format and the corresponding attachments will be stored separately from each other. Both will be stored in the selected storage, but separately from each other. This helps to save storage space. Let’s assume that emails of more users (for example 5 users) will be stored in the same storage. Split attachments function will recognize duplicate attachments and they will be stored only once (not 5x). However, email bodies will be stored 5 times, as emails in different mailboxes have different metadata.

Note: By splitting the attachments, it is possible to spare more storage space for the company documents. It is obligatory that the selected storage supports single instancing.

Create tag view:
contentWEB and officeGATE are both associated with contentACCESS. Thus emails and attachments processed in contentACCESS can be easily found in contentWEB and officeGATE, too. By creating tag view, the items falling under more custom categories will be gathered together under a main folder, which is set here in the Create tag view textbox. This main folder will be displayed under this “tag view root name” both in contentWEB and officeGATE systems. Subfolders under this main folder will gather together all items falling under a certain custom category.

✓ Mailbox settings:
A new mailbox that needs to be processed can be added here. Click on + new and fill in the Name and Email into the popup window. Also check Is Active checkbox, otherwise the added mailbox will not be crawled (crawling of the mailbox will be in sleeping mode). Click on OK:

contentACCESS allows you to crawl more mailboxes at the same time. To select mailboxes to be crawled, navigate to Documentation340.1select option and enter mailboxes into the Mailbox selection dialog box. With checking the checkbox next to Name you can select/deselect all mailboxes for further processing:

Under Mailbox settings you can also edit/delete or manage access to the selected mailbox(es). Click with left mouse on the … (ellipsis) and choose an option from the dropdown list.

It is also possible to grant access to this mailbox for other users of contentWEB, officeGATE, or those who log in the mailbox through an online web application from mobile devices. By granting access to these users, they will have an access to the archived messages of the selected mailbox(es). Click on Manage access to mailbox in the context menu. Then click on + new and fill the Create new role association dialogue box.

There are multiple options how to grant access to a mailbox for a user in the Create new role association window. You can Create new user, you can Search for existing worker from the company or you can also Send an invitation to somebody who is not a contentACCESS user yet.

In any case, the “Standard user” role type must be selected from the dropdown list (a standard user has only the right to check the mailbox). On the below displayed screenshot we give access rights to the mailbox for an already existing contentACCESS user.

✓ Resource settings:
Under resource settings you can define the number of items that will be simultaneously crawled. It is not recommended to set here a value higher than the duplex number of cores of the processor, as it may extremely slow down the whole processing.

Never forget to save your job configurations at the end: click on Save in the upper left corner of the Central Administration ribbon.

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