contentACCESS documentation – version 6.1

Important information
The security updates for Outlook released on September 12, 2017 are affecting the contentACCESS email archive. The users are no longer able to open the original archived messages from shortcuts, only the shortcut itself. This is caused by the Microsoft’s decision to disable Outlook form scripting by default.

After installing the security updates for Outlook, emails that were archived by third-party application are showing an unwanted behavior. All programs and applications using custom Outlook forms are affected.

List of security updates for Outlook
The following security updates are causing the issue:

Security Update for Microsoft Office Outlook 2007 (KB4011110)
https://www.microsoft.com/en-us/download/details.aspx?id=55957

Security Update for Microsoft Outlook 2010 (KB4011089) 64-Bit Edition
https://www.microsoft.com/en-us/download/details.aspx?id=55924

Security Update for Microsoft Outlook 2010 (KB4011089) 32-Bit Edition
https://www.microsoft.com/en-us/download/details.aspx?id=55881

Security Update for Microsoft Outlook 2013 (KB4011090) 64-Bit Edition
https://www.microsoft.com/en-us/download/details.aspx?id=55930

Security Update for Microsoft Outlook 2013 (KB4011090) 32-Bit Edition
https://www.microsoft.com/en-us/download/details.aspx?id=55894

Security Update for Microsoft Outlook 2016 (KB4011091) 64-Bit Edition
https://www.microsoft.com/en-us/download/details.aspx?id=55941

Security Update for Microsoft Outlook 2016 (KB4011091) 32-Bit Edition
https://www.microsoft.com/en-us/download/details.aspx?id=55934

What is affected
Email archive
The security patches are preventing archived emails from opening. When the user double clicks on an archived email (shortcut), instead of the original item only the shortcut is opened. The attachments are only accessible if the shortcut was configured to contain the links.

The following figure is showing an example of an opened shortcut:

The following signs can be observed:

1. The icon of the email is different
2. If the mail had attachments, there is a “Attachments_were_archived” text displayed
3. The title of the window contains “CA” instead of “Message”

How to fix the problem
The Outlook form scripting is disabled by default, but it can be enabled using registry keys as described here:
https://support.office.com/en-us/article/Custom-form-script-is-now-disabled-by-default-bd8ea308-733f-4728-bfcc-d7cce0120e94

We have prepared registry files, which can be applied on the affected client computers. There is a separate registry file based on Outlook version and the Windows version. Download and extract the ZiP file from here:
https://www.tech-arrow.com/download/CustomFormFix.zip

Choose the right *.reg file depending on your Outlook and Windows versions and apply it on the client computer (by executing the *.reg file).

Fix for Outlook 2007

Fix for Outlook 2010

Fix for Outlook 2013

Fix for Outlook 2016

Support
If you need any help with solving your problem with custom Outlook forms, just contact us at support@tech-arrow.com.