contentACCESS documentation – version 6.2

Many organizations use a mixed Exchange environment and have Public folders on an Exchange server, which also need to be archived. E.g. the standard mailboxes are hosted by Exchange srver 2013 (in this use case “TECHEX2K13”), but Public folders are on Exchange 2010 (in this use case “TECHEX2K10”), and both need to be archived. In such case, the system must be configured accordingly:

1. On the Email Archive => Settings => System settings page, under EWS settings, set the Exchange version to the highest Exchange version that you use and specify an EWS user, who has the necessary rights on this Exchange server.
   
2. On the same Email Archive System settings page, in section General settings, allow to archive public folders and set the public folder owner’s email address. This is the email address of a user, who is hosted by the Exchange server containing public folders.
   
Important: If you move the user to a newer Exchange Server, the public folder will be moved to the new Exchange Server as well! Therefore, it is recommended not to move the user if the public folders should be archived on the old Exchange Server. If the user needs to be moved, we recommend to change the public folder email address to a different mailbox, which still resides on the old Exchange Server.
3. Set the email archive provisioning standardly and start the provisioning job – all the Exchange server mailboxes will be read and written to the contentACCESS Address book. First the higher versions are synchronized, then the lower versions follow.
   
4. Go to the Address book. The Exchange server section features all synchronized servers.
5. By default, the system uses the default EWS URL previously set on the System settings page (EWS settings section) to connect with the respective Exchange mailboxes. Set the right EWS URL for all your Exchange servers using the “Change server settings” context menu option.

   

   
6. Configure the archive job and archive both your standard mailboxes (from Exchange server 2013) and public folders (from Exchange server 2010).