contentGATE documentation MAM to EV migration

  1. Introduction
  2. Source and target environment
    1. Source side
    2. Target side
  3. contentGATE installation
  4. Installation of EV Importer service
    1. Starting and configuring the EV Import service
    2. Specifying new EV Importer service port
  5. contentGATE welcome interface
  6. Configuration
    1. Create a migration instance
    2. Configure your source (MAM) and target (EV) archive
    3. Configure your Enterprise Vault settings
    4. User mapping and retention category mapping
      1. User mapping
      2. Retention category mapping
    5. Migration groups
  7. Running the migration
    1. Data migration
      1. Shortcut discovery (shortcut scan)
      2. Message categorization (shortcut scan + compare)
      3. Message transformation and PST export (shortcut scan, compare + PST export)
      4. Import PST files to the target archive (shortcut scan + compare + PST export and import)
      5. Shortcut cleanup (shortcut scan + compare + PST export + import + shortcut cleanup)
      6. Migrate active/inactive documents
  8. Log files
    1. contentGATE logging
    2. EV Importer service logging
    3. EVPM logging
  9. FAQ (what to do with failures)
    1. Shared folder not reachable
    2. Incorrect server name for EV Importer service
    3. EV Importer server is not running or incorrect communication Port number for the EV Importer service
    4. The contentGATE Importer service started with wrong account
    5. Finish file does not contain response that the import was successfully finished

9.3.EV Importer server is not running or incorrect communication Port number for the EV Importer service

  • No connection could be made, because the target machine actively refused it

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Solution: check if the “Port” is correctly configured and not blocked in Firewall. The dialog can be opened from the EV node’s context menu in the Archive Explorer pane (via Properties):

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Check the EV Importer service state on the EV server. Start it if it is not running.

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