contentGATE documentation MAM to EV migration

  1. Introduction
  2. Source and target environment
    1. Source side
    2. Target side
  3. contentGATE installation
  4. Installation of EV Importer service
    1. Starting and configuring the EV Import service
    2. Specifying new EV Importer service port
  5. contentGATE welcome interface
  6. Configuration
    1. Create a migration instance
    2. Configure your source (MAM) and target (EV) archive
    3. Configure your Enterprise Vault settings
    4. User mapping and retention category mapping
      1. User mapping
      2. Retention category mapping
    5. Migration groups
  7. Running the migration
    1. Data migration
      1. Shortcut discovery (shortcut scan)
      2. Message categorization (shortcut scan + compare)
      3. Message transformation and PST export (shortcut scan, compare + PST export)
      4. Import PST files to the target archive (shortcut scan + compare + PST export and import)
      5. Shortcut cleanup (shortcut scan + compare + PST export + import + shortcut cleanup)
      6. Migrate active/inactive documents
  8. Log files
    1. contentGATE logging
    2. EV Importer service logging
    3. EVPM logging
  9. FAQ (what to do with failures)
    1. Shared folder not reachable
    2. Incorrect server name for EV Importer service
    3. EV Importer server is not running or incorrect communication Port number for the EV Importer service
    4. The contentGATE Importer service started with wrong account
    5. Finish file does not contain response that the import was successfully finished

9.4.The contentGATE Importer service started with wrong account

Usual symptom is that the “finish” file doesn’t exist.

contentGATE documentation149

Solution: change the account of the “contentGATE Importer service” and restart the service. The account needs to have permission to run EVPM and import the PST files into Enterprise Vault.

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