contentACCESS documentation – version 3.3

  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. contentACCESS setup package
    1. Installation of contentACCESS
      1. EULA
      2. Installation type
      3. Components
      4. Prerequisites
      5. Base folder
      6. Service settings
      7. Database connection
      8. contentACCESS Central Administration
      9. contentACCESS Web Services (Proxy)
      10. contentWEB
      11. Central login
      12. Virtual drive
      13. Search service
      14. Overview
      15. Installation
      16. Summary
  3. contentACCESS components
    1. contentACCESS Central Administration
      1. Central administration login
      2. contentACCESS Automated single sign on
      3. Central Administration logout
      4. contentACCESS Central Administration user interface
    2. contentWEB
      1. Logging in to contentWEB
      2. contentWEB Automated single sign on
    3. Virtual drive
    4. contentACCESS Web Services (Proxy)
    5. Central login page
  4. contentACCESS Tools
    1. Installing Outlook forms
    2. Legacy email archive connectors
    3. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    4. Legacy archive connector for Email Lifecycle Manager (ELM)
    5. Installing TECH-ARROW’s WinShortcutter
    6. contentACCESS Outlook add-in
      1. Installation of contentACCESS Outlook add-in
      2. How to use contentACCESS Outlook add-in
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
    5. Tenant associations
      1. Tenant - database association
      2. Tenant - user association
    6. Tenant deletion
  6. General system configurations
    1. Connection
    2. User interface
    3. Users in contentACCESS
    4. Invitations
    5. Roles
      1. Creating roles
      2. Role details
      3. Role assignment
      4. Defining specific permissions of a role assignment
      5. Editing roles, editing role assignments
      6. General use cases of how to create/assign roles
      7. Managing access to contentACCESS objects
    6. Login providers
      1. Login providers’ context menu options
      2. External login provider configuration
        1. Configuring Google OAuth
        2. Configuring Azure login provider
        3. Exchange login provider
        4. External AD login provider
      3. Associating an enabled provider with a user login
      4. contentACCESS users in third party systems
    7. System
    8. Licensing
      1. How to activate your license key
    9. Notifications
    10. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    11. Auditing
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. Legal hold
    15. Task runner
    16. Indexing
    17. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
      1. Google drive storage
      2. Amazon S3
    5. Exchange connections
      1. Exchange performance settings – turning off the Exchange throttling policies
      2. Hybrid Exchange environments in the Email Archive system
    6. Importing contentACCESS configurations from files
      1. Manual import of Exchange servers/groups/mailboxes to the contentACCESS Address book
      2. Importing File Archive root folders to be archived
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File archive settings
    3. File archive Databases
    4. File archive System settings
    5. File archive Retentions
    6. File archive Storages
    7. Root folders
    8. Aliases
    9. File archive Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Remote agents
    12. Configuring aliases
    13. Configuration of jobs available in contentACCESS File Archive
    14. Configuration of File system archive job
    15. Configuration of a File system restore job
    16. Configuration of File system recovery job
    17. Configuration of Delete job in File archive
    18. Configuration of Remote shortcutting job
    19. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. Email archive System settings
    4. Email archive Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
      1. LoboDMS storage
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013+: Mail app in OWA 2013+ or on MS Outlook 2013+ desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. Database and store assignment in email archiving
    17. How to assign database and storage to an Exchange group?
    18. How to assign database and storage to a mailbox?
    19. How to move data from source database/storage into a second (target) database/storage?
    20. Creating Email archive jobs: archive, restore, recovery, delete, mailbox move, shortcut synchronizaion, shortcut repair
    21. Email archive job
      1. Email archive job configuration
    22. Email restore job
      1. Email restore job configuration
    23. Email recovery job
      1. Email recovery job configuration
    24. Configuration of Delete job in Email archive
    25. Mailbox move job
      1. Mailbox move job configration
    26. Shortcut synchronization job
      1. Shortcut synchronization job configuration
    27. Shortcut repair job
      1. Shortcut repair job configuration
    28. Public folder archiving
      1. How to configure a job to archive public folders
      2. Public folders in the contentWEB archive
      3. User permissions to public folders
      4. Public Folder archiving in hybrid Exchange environments
  12. SharePoint archive plugin
    1. SharePoint Archive settings
    2. SharePoint Archive job configuration
    3. SharePoint recovery job configuration
    4. Configuration of Delete job in SharePoint archive
    5. SharePoint archive Provisioning settings
    6. SharePoint Publishing job
    7. SharePoint in the contentWEB archive
  13. Custom plugins
    1. Email management job configuration
    2. Storage replication plugin
    3. Sharing plugin
    4. Datengut plugin
    5. Email synchronizer plugin
    6. Categorize to Public folders plugin
    7. LoboDMS plugin
  14. officeGATE
  15. accessGATE Mobile
  16. Virtual drive configurations
  17. Application settings
  18. Terms of use
  19. FAQ
    1. Download sample for the file to be imported does not work
    2. Archiving is not working, if MAPI is set to communicate with the Exchange server
    3. Virtual drive is still appearing after the uninstall
    4. Outlook forms problem
    5. Unable to open shortcuts of archived file on the server side
    6. Samples are not shown using 'Show sample" option in the Import dialog
    7. Do I need to create separate tenants for file archiving and email archiving
    8. What is the recommended database size for email, file and Sharepoint archiving
    9. The TEMP folder is running out of space when archiving big files
    10. The attachment could not be opened
    11. After updating Exchange 2013, the EWS connection might not work in contentACCESS
    12. If Windows authentication is not working in contentACCESS and an alias was created for contentACCESS
    13. contentACCESS Outlook add-in certificate issue
    14. PowerShell scripts for setting up Email archive
    15. Solution for Outlook security patches
    16. Solution for Outlook security patches through GPO
    17. Solution for indexing PDF files
    18. Mycompanyarchive SuperUser mailbox configuration

4.4.Legacy archive connector for Email Lifecycle Manager (ELM)

This service is used to access archived files from the legacy ELM shortcuts, if you have uninstalled Email Lifecycle Manager from your computer, and you need to check the archive contents.

Installing Legacy ELM retrieve service on the ELM server and its configuration

In this use case the ELM is installed on server taelm01. The retrieve service will be installed on the same server as it is recommended by us.

1. In the Tools of the contentACCESS setup package click on Legacy archive connector for email archives/Legacy archive connector for ELM and run the setup package.

tools-legacy-archive-connectorscACCESS 2.9 doc 40

By default it unzips to c:\Program Files\TECH-ARROW\contentACCESS\LegacyELMRetrieve folder. Click “Unzip”. After the files have been successfully unzipped click “OK”.

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2. A short HowToInstall manual will automatically open to help you with installing the server. Follow the next steps of this short step-by-step manual:
3. Open Internet Information Services (IIS) manager from the Start menu:
4. Navigate to the following node in the tree on the left side: [SERVER_NAME]\Application Pools:

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5. Right click on the node “Application Pools” and select “Add Application Pool“:
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6. The “Add Application Pool” window will open. Enter “LegacyELMPool” as name and select the .NET Framework version from the .NET Framework version dropdown list, then click OK.
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7. Right click on the newly created “LegacyELMPool” in the grid, and select “Advanced Settings” from its context menu.

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8. Change “Identity” to “Local system” built in account in the “Application Pool identity” window, then click “OK“.

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9. Navigate to the following node in the tree on the left side: [SERVER_NAME]\Sites\Default Web Site\MCSWS. If the MCSWS is NOT found, then:

a) Right click on the “Default Web Site” and click on the “Add Application“.

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b) Enter “MCSWS” into alias and “C:\Program files\TECH-ARROW\contentACCESS\LegacyELMRetrieve” as Physical path. Select the “LegacyELMPool” by clicking the “Select” button.

c) Click “OK“.

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If the MCSWS is found, then:

a) Select the “MCSWS” node by clicking on it.

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b) Click “Basic Settings…” in the Actions pane (right side of the IIS Manager).

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c) In the “Edit Application” dialog, select the “LegacyELMPool” by clicking the “Select” button and enter “C:\Program Files\TECH-ARROW\contentACCESS\LegacyELMRetrieve” into the Physical path textbox.

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10. Continue with setting up the ELM server in contentACCESS:

Configuration of the ELM server in contentACCESS Central Administration:

a) Open contentACCESS Central Administration from your browser:[ServerName]:3333/CentralAdministration

b) Navigate to Email Archive ⇒ Miscellaneous ⇒ Legacy data configuration on the ribbon:

c) Activate legacy ELM archive support with clicking on the “Activate legacy archive support” option in the warnings box.


d) Database settings: go to Email Archive ⇒ Settings ⇒ Databases button on the ribbon, and configure the connection with the old ELM database on the ELM server (in our case with taelm01).


e) Go back to the Legacy data configuration page on the ribbon, and set the connection with the ELM database (ELMDB from step d) above) in the Database settings section.

f) In section Saperion server settings set the connection with the Saperion server. Set the values based on your configurations on the Saperion server. The connector has some prerequisites:

  • JRE x64 on the contentACCESS server (Check if folder exists: “c:\Program Files\Java\jreX.X”) – to be configured in section JAVA Home directory
  • Need the ELM references, but it could be also referenced directly from the ELM machine. This is the path on which the Classic Connector jar files can be reached, e.g. “c:\Program Files\SAPERION\Application\scr\scr-classicconnector\lib”– to be configured in section CC library path. If Unified Base Interface (UBI) is used, this setting can be skipped.

Also run a test connection to verify the connection with the Saperion server.

g) In section Retrieve settings enter the ELM retrieve service URL using the following sample:
http://[ELMServerName/MCSWS]/ and click on Configure.


Once the installation of the service and its configuration is ready, it will be possible to

  • retrieve the old ELM shortcuts in Outlook/OWA (necessary MS Outlook/OWA integration need to be also installed, see more here) and
  • browse the legacy archive using contentWEB.
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