contentACCESS documentation – version Orion

  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
      1. contentACCESS prerequisites
  2. contentACCESS setup package
    1. Installation of contentACCESS
      1. EULA
      2. Installation type
      3. Components
      4. Prerequisites
      5. Base folder
      6. Service settings
      7. Database connection
      8. contentACCESS Central Administration
      9. Backup Administration for Microsoft 365
      10. contentACCESS Web Services (Proxy)
      11. contentACCESS Portal
      12. Preview service
      13. Central login
      14. Virtual drive
      15. Search service
      16. Search service (V2)
      17. SMTP server
      18. Overview
      19. Installation
      20. Summary
    2. Update of contentACCESS
      1. Managing the index reset or migration
  3. contentACCESS components
    1. contentACCESS Central Administration
      1. Central administration login
      2. contentACCESS Automated single sign on
      3. Central Administration logout
      4. contentACCESS Central Administration user interface
    2. contentACCESS Portal
      1. Logging in to contentACCESS Portal
      2. contentACCESS Portal Automated single sign on
    3. Backup Administration for Microsoft 365
    4. Virtual drive
    5. contentACCESS Web Services (Proxy)
    6. Central login page
  4. contentACCESS Tools
    1. Installing Outlook forms
    2. Legacy email archive connectors
    3. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
      1. Installing Legacy MAM retrieve service and its configuration on the MAM server
      2. Configuration of the MAM server in contentACCESS Central Administration
    4. Legacy archive connector for Email Lifecycle Manager (ELM)
    5. Installing TECH-ARROW’s WinShortcutter
    6. contentACCESS Outlook add-in
      1. Installation of contentACCESS Outlook add-in
      2. How to use contentACCESS Outlook add-in
  5. Tenants in contentACCESS
    1. How to create a new tenant
      1. How to edit and disable a tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
    5. Tenant associations
      1. Tenant - database association
      2. Tenant - user association
    6. Tenant deletion
  6. General system configurations
    1. Connection
    2. User interface
    3. Users in contentACCESS
    4. Invitations
    5. Roles
      1. Creating roles
      2. Role details
      3. Role assignment
      4. Defining specific permissions of a role assignment
      5. Editing roles, editing role assignments
      6. Role cloning
      7. General use cases of how to create/assign roles
      8. Managing access to contentACCESS objects
    6. Login providers
      1. Login providers’ context menu options
      2. External login provider configuration
        1. Configuring Google OAuth
        2. Configuring Microsoft 365 login provider
        3. Exchange login provider
        4. External AD login provider
      3. Associating an enabled provider with a user login
      4. contentACCESS users in third party systems
    7. System
    8. Licensing
      1. How to activate your license key
    9. Notifications
    10. System logs — how to find out possible misconfigurations / reasons of potential system/job failures
    11. Configuration auditing
    12. Archive auditing
    13. Distributed environment in contentACCESS — Clusters
    14. Statistics
    15. Legal hold
    16. Task runner
    17. Indexing
    18. SMTP Servers
    19. SMTP Mappings
    20. SMTP Rules - selective journaling
    21. Sharing job
    22. Sharing settings
    23. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
      1. Amazon S3
      2. Wasabi storage
      3. Google drive storage
      4. Datengut storage
      5. Azure storage
      6. Disk storage
      7. HybridStore
      8. Perceptive storage
      9. Kendox storage
    5. Exchange connections
      1. Exchange performance settings – turning off the Exchange throttling policies
      2. Mixed Exchange environments in the Email Archive system
    6. Importing contentACCESS configurations from files
      1. Manual import of Exchange servers/groups/mailboxes to the contentACCESS Address book
      2. Importing File Archive root folders to be archived
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. Filtering in jobs
  11. File Archive
    1. Introduction to File system archive
    2. File archive settings
    3. File archive Databases
    4. File archive System settings
    5. File archive Retentions
    6. File archive Storages
    7. Root folders
    8. Aliases
    9. File archive Schedules
    10. Provisioning settings and managing access to contentACCESS Portal
      1. File system provisioning job description
    11. Remote agents (file archive)
    12. Global rules (remote file archive)
    13. Configuring aliases
    14. Configuration of jobs available in contentACCESS File Archive
    15. Configuration of File archive retention changer job
    16. Configuration of File system archive job
      1. File system archive job description
    17. Configuration of a File system restore job
      1. File system restore job description
    18. Configuration of File system recovery job
      1. File system recovery job description
    19. Configuration of Delete job in File archive
      1. File system delete job description
    20. Configuration of File system shortcut synchronization job
      1. File system shortcut synchronization job description
    21. Configuration of Remote shortcutting job
      1. File system remote shortcutting job description
    22. Active/inactive documents in File system archive
  12. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. Email archive System settings
      1. Hybrid exchange settings
    4. Email archive Provisioning settings
      1. Email archive provisioning job description
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
      1. LoboDMS storage
    8. Creating email archive schedulers
    9. User experience
      1. Exchange 2013+: contentACCESS MailApp in OWA 2013+ or on MS Outlook 2013+ desktop version
      2. Exchange 2010: OWA 2010 integration
    10. Address book objects
      1. Adding address book objects manually
      2. Removing groups and mailboxes from the Address book
    11. Granting access rights for mailbox users and explicit users to view the mailbox archive
      1. Creating contentACCESS Portal users (option 1)
      2. Manage access to a mailbox archive (option 2)
    12. Database and store assignment in email archiving
      1. How to assign database, storage and index zone to an Exchange group?
      2. How to assign database, storage and index zone to a mailbox?
      3. How to move data from source database/storage into a second (target) database/storage?
    13. contentACCESS MailApp access
    14. Remote agents (email archive)
    15. PST import
      1. PST import job description
    16. Creating Email archive jobs: archive, restore, recovery, delete, mailbox move, shortcut synchronizaion, shortcut repair
    17. Email archive job
      1. Email archive job configuration
      2. Email archive job description
      3. Email archive journal processing
        1. Recommendations after turning on journal archive
      4. Archiving of rights protected messages
    18. Email archive retention changer job
    19. Email restore job
      1. Email restore job configuration
      2. Email restore job description
    20. Email recovery job
      1. Email recovery job configuration
      2. Email recovery job description
    21. Configuration of Delete job in Email archive
      1. Email delete job description
    22. Journal post processing job
      1. Journal post processing job configuration
    23. Mailbox move job
      1. Mailbox move job configration
      2. Mailbox move job description
    24. Shortcut synchronization job
      1. Shortcut synchronization job configuration
      2. Email shortcut synchronization job description
    25. Shortcut repair job
      1. Shortcut repair job configuration
      2. Email shortcut repair job description
    26. Public folder archiving
      1. How to configure a job to archive public folders
      2. Public folders in the contentACCESS Portal archive
      3. User permissions to public folders
      4. Public Folder archiving in mixed Exchange environments
    27. Access to private emails and archiving them
    28. SMTP archiving
  13. SharePoint archive plugin
    1. SharePoint Archive settings
    2. SharePoint archive System settings
    3. Site connections in the SharePoint archive
    4. SharePoint archive Provisioning settings
      1. SharePoint provisioning job description
    5. Shortcut configuration in SharePoint
    6. SharePoint archive Address book
    7. SharePoint Archive job configuration
      1. SharePoint archive job description
    8. SharePoint archive retention changer job configuration
    9. SharePoint recovery job configuration
      1. SharePoint recovery job description
    10. Configuration of Delete job in SharePoint archive
      1. SharePoint delete job description
    11. SharePoint Publishing job
      1. SharePoint publishing job description
    12. SharePoint in the contentACCESS Portal archive
  14. OneDrive archive
    1. OneDrive Archive job configuration
    2. OneDrive archive Jobs
  15. GDPR plugin
    1. GDPR Settings
      1. GDPR Databases
      2. GDPR Schedules
      3. GDPR Index zones
    2. GDPR Processing
      1. GDPR File system settings
      2. GDPR Exchange settings
      3. GDPR Applications
      4. GDPR Jobs
        1. GDPR File system job
          1. GDPR file system job description
        2. GDPR Exchange job
          1. GDPR Exchange job description
        3. GDPR Application job
          1. GDPR application job description
  16. Teams archive
    1. Teams archive databases
    2. Teams archive System settings
    3. Teams archive Provisioning settings
    4. Shortcut configuration in Teams archive
    5. Teams archive Address book
      1. Removing objects from Teams archive Address book
    6. Teams archive Licensing
    7. Teams archive Jobs
      1. Teams archive job
      2. Teams compliance archive job
        1. Comparison between the Teams archive and Teams compliance archive jobs
      3. Teams chat archive job
      4. Teams compliance chat archive job
        1. Comparison between the Teams chat archive and Teams chat compliance archive jobs
      5. Teams archive recovery
        1. Teams recovery job description
      6. Configuration of Teams archive retention changer job
      7. Configuration of Teams chat archive retention changer job
      8. Configuration of Delete job in Teams archive
        1. Teams archive delete job description
      9. Configuration of Delete job in Teams chat archive
  17. Custom plugins
    1. Email management job configuration
    2. Storage replication plugin
    3. Sharing plugin
    4. Datengut plugin
    5. Email synchronizer plugin
    6. Categorize to Public folders plugin
    7. LoboDMS plugin
  18. ThreatTest
    1. ThreatTest configuration
      1. ThreatTest Databases
      2. ThreatTest System settings
      3. ThreatTest Schedules
      4. ThreatTest User experience
      5. ThreatTest Statistics
      6. ThreatTest Job
    2. Using ThreatTest App
  19. officeGATE
  20. contentACCESS Mobile
  21. Virtual drive configurations
  22. Teams application
  23. Application settings
  24. Terms of use
  25. FAQ
    1. Download sample for the file to be imported does not work
    2. Archiving is not working if MAPI is set to communicate with the Exchange server
    3. Virtual drive is still appearing after the uninstall
    4. Outlook forms problems
    5. Unable to open shortcuts of archived files on the server side
    6. Samples are not shown using 'Show sample" option in the Import dialog
    7. Do I need to create separate tenants for file archiving and email archiving
    8. What is the recommended database size for email, file and Sharepoint archiving
    9. The TEMP folder is running out of space when archiving big files
    10. The attachment could not be opened
    11. After updating Exchange 2013, the EWS connection might not work in contentACCESS
    12. If Windows authentication is not working in contentACCESS and an alias was created for contentACCESS
    13. contentACCESS Outlook add-in certificate issue
    14. Prerequisites for Microsoft 365 archiving
    15. PowerShell scripts for setting up Email archive
    16. How to reconfigure your email archive to use modern authentication for PowerShell
    17. Solution for Outlook security patches
    18. Solution for Outlook security patches through GPO
    19. Solution for indexing PDF files
    20. Microsoft 365 SuperUser mailbox configuration
    21. Microsoft 365 journaling
      1. Configuring Microsoft 365 journal forwarding through third-party Exchange Online Protection
    22. Organizational forms
    23. Multifactor authentication
    24. Region setting
    25. contentACCESS MailApp installation issue
    26. Azure app registration for Microsoft 365 archiving
      1. Grant permissions for Email archive
      2. Grant permissions for the OneDrive archive
      3. Grant permissions for the SharePoint archive
      4. Grant permissions for Teams archive
      5. How to request access to Microsoft Protected API
  26. Troubleshooting

13.9.SharePoint recovery job configuration

SharePoint recovery is used to recover already archived SharePoint items that have been deleted from the original SharePoint location or restore the shortcut to the original file. All items that can be archived by contentACCESS are also recoverable. contentACCESS is able to recover subsites, libraries, and folders, so if they have been deleted, you don’t have to create them manually again for the recovery job to work. It is also able to recover complete sites with their settings if the connection set in the connections to process is a site.

To create a SharePoint recovery job, create a SharePoint recovery job instance first on the SharePoint archive’s Jobs page:

Further, configure this job as follows:
Report mode settings: if the Use report mode checkbox is checked, the job will run in report mode. After the job finishes its run in this mode, the user will be able to download a .csv report file here in this section. The file will contain a list of files/items that belong to the folder(s)/list(s) of the site(s) that is (are) selected in section Connections to process of the job and some information to them, including whether they will be processed or not.

Scheduling settings: in this step the running times of the recovery job must be selected. It is possible either to select a scheduler from the list or to create a new scheduler via create new option. Recovery jobs are run only in specific cases. In most of the cases it is recommended to set a One time scheduler for the recovery job (e.g. with start date 7th of September at 6 PM), or to start the job manually from the status bar. (For more information about how to set schedulers refer to the section Schedules above.)

Recovery settings: in this section, the user configures what will be recovered and how it will be recovered:

    1. Recover all site related settings – recovers site related settings
    2. Recover – what will be recovered

    • Files and structure – the recovery job will create the archived folder structure and recover the items from the archive, or the job will restore the shortcuts based on the filtering settings. The shortcut must have a .html extension and must be in the database for the user to restore it.
    • Structure only – the recovery job will create the archived folder structure, but no items will be recovered

    3. Overwrite existing file – when to overwrite the item if it already exists in the target location. The recovery and shortcut restoring follow the logic depending on the settings:

    • Never – if the item exists, it will not be processed. Recovery scenarios:
      1. If the versioning is enabled on the SP site and we recover all versions => recovers the full version history (missing/deleted items) or just the missing versions (existing items)
      2. If the versioning is disabled on the SP site and we recover all versions => recovers only the latest archived version (missing/deleted items) or no action (existing items)
      3. If the versioning is enabled on the SP site and we recover last or specific version => recovers the selected version (missing/deleted items) or no action (existing items)
      4. If the versioning is disabled on the SP site and we recover last or specific version => recovers the selected version (missing/deleted items) or no action (existing items)

    • Always – always overwrite existing items with the archived version. Recovery scenarios:
      1. If the versioning is enabled and we recover all versions => recovers full version history (missing/deleted items) or just the missing versions (existing items)
      2. If the versioning is disabled and we recover all versions => recovers only the latest archived version (missing/deleted or existing items)
      3. If the versioning is enabled and we recover last or specific version => recovers the selected version (missing/deleted items) or recover the selected version and this will be the latest version = overwrite the current version (existing items)
      4. If the versioning is disabled and we recover last or specific version => recovers the selected version (missing/deleted or existing items)

    • If older/newer than the archived version – the item will be processed only if its latest version in SharePoint is older/newer than the archived one. Recovery scenarios:
      1. If the versioning is enabled and we recover all versions => recovers full version history (missing/deleted items) or just the missing versions (existing items)
      2. If the versioning is disabled and we recover all versions => recovers the latest archived version (missing/deleted items) or recovers the latest archived version for the items with the last modified date fulfilling the condition (existing items)
      3. If the versioning is enabled and we recover last or specific version => recovers the selected version (missing/deleted items) or recover the selected version of items if their latest version fulfills the condition = will be the latest version (existing items)
      4. If the versioning is disabled and we recover last or specific version => recovers the selected version version (missing/deleted items) or recover the selected version for items with the last modified date fulfilling the condition (existing items)

    4. Set the modification date of recovered items to

    • Original – the modification date of the archived item will be set on the recovered file
    • Recovery date – the date, when the recovery job is running will be set on the recovered file

    5. What to recover

    • All versions – recover the full version history of items or the missing versions if the items exist
    • Last known version – recover the latest archived version of the item if it doesn’t exist in SharePoint
    • Specific date – recover the version from the specified (modification) date or before of the item if it does not exist in the SharePoint

Sites to process: in this section the user is required to specify the folder(s) of the site that were deleted and need to be recovered from the archive. The options are changing based on the settings.
On-premise mode – select site option is accessible for the users. Add new connection via + select site button => the Site to recover dialog will open.
Microsoft 365 type – the user can either process all sites (all provisioned sites will be recovered) or selected sites or select sites and/or groups in this section. Add new connection via “+ select site” or + select group button, and specify the root and the relative URL in the pop-up window.
First, we select the Root (source) site path from the dropdown list and enter the folder/list to the Relative path text box if necessary. Next, select where the items from the folder/list will be recovered to:

    To original location – items will be recovered to the place where they were archived from
    Click on the To original location button. You can test the accessibility by clicking on the Test button. Click OK.

    To specific location – items will be recovered to a different site/folder
    Click on the To specific location button. A new dropdown list will appear. Here you can select the destination site for the recovery (it must be also previously configured as site connection). You can also enter the folder/list to the Relative path text box if necessary. You can test the accessibility by clicking on the Test button – in this case, it checks the accessibility of both locations (the upper “source” and the below “target” location). Click OK.

Filtering settings: click on the Change filter button and set the filtering according to your needs and/or regulations. To learn more about how to work with the filtering settings, please, check this section of our documentation.

Important: “Is shortcut” is not an archive property. It only allows the job to restore the shortcuts if there are shortcuts in SharePoint. When the site/library is empty, the “Is shortcut=yes” filter won’t process anything. If there are shortcuts in the selected site/library, the “Is shortcut=yes” condition will be met, and the shortcuts will be replaced by the original, BUT! The missing files won’t be recovered.

Notification settings: the user may select here, in which case he needs to get notifications from the recovery job. It is possible to set here that the notification emails will be sent only in case of errors or warnings, or they can be sent in all cases, too. Into the Recipient list textbox, the user should insert the email addresses of the people, to whom these emails should be sent to. Notifications emails may be used as tools of the troubleshooting process.

Resource settings: the number of workers threads running in parallel. Save your settings and wait until the scheduler starts the recovery process (or start it immediately using the status bar).

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