contentWEB documentation – version 3.1 with service pack2

By default the following actions can be run on the selected email archive items/folders using the toolbar buttons:

1. Refresh
2. Export to PST
3. Export all to PST*
4. Export to ZIP
5. Export all to ZIP*
6. Manual recovery

*With the Export all buttons the user may export all items of the selected folder into ZIP/PST format.

The email archive tasks can be disabled/enabled in the Administrator’s settings, on the Task types tab. For more information read section Enabling/disabling tasks.

It is possible to select

• the whole folder structure on the root,
• a recursive folder structure
• child folders
• and items to process.

For more information refer to section Folder selection methods.


Refresh

This option should be used if any items have not been displayed in the item list yet, and the list items should be reloaded.


Export to PST/Export all to PST

To export one or multiple mailbox items/mailbox folders into PST format select the items from the item list/mailbox folders from the navigation pane. Now click on the Export to PST/Export all to PST button located above the list view. Export to PST will export only the selected items, Export all to PST will select all items of the current folder into PST. On the screenshot below we have selected 11 items in the item list to be exported:

The exported items/folders can be downloaded from the Tasks list. (For more information refer to section Download of export actions)


Export to ZIP/ Export all to ZIP

To export one or multiple mailbox archive item(s)/folder(s) into ZIP format select the mailbox item(s) from the item list (or select the node in the tree view) and click on the Export to ZIP / Export all to ZIP button located above the item list. Export to ZIP will export only the items selected in the items list, while Export all to ZIP will export all items of the selected folder(s). The exported items are zipped in the background (on the server side). On the screenshot below we have selected parent folder “TO ARCHIVE” and its subfolders from the navigation pane. These will be exported into ZIP:

The manual recovery is used to re-generate the emails from the archive back into the original location.

This processing type can be used in the following cases:

• A folder structure has been deleted;
• One or more folders have been deleted;
• One or more emails from the folder(s) have been deleted

and the user needs to get back these already archived items from the archive.
With the recovery function the archived items can be put back into their original mailbox location. It can also create the folder if it was deleted from the mailbox’s folder structure. It is possible to recover any part of the structure:

• One or multiple mailbox folders;
• Recursive folder structure;
• One or more folder contents.

• If there is a shortcut for the recovered email in the mailbox folder – the email won’t be recovered;
• If the email is already present in the mailbox folder – the email won’t be recovered;
• If the email has been deleted from the mailbox folder – the email will be recovered.

Use case 4: Recovery of deleted mailbox folder “TO ARCHIVE”

In this use case we will recover the deleted mailbox folder “TO ARCHIVE“. We would not like to involve the subfolders, so we double click on this folder’s checkbox in the navigation pane. Then we click on the recovery toolbar button above the list view:

Folder “TO ARCHIVE” will be put back into the mailbox after the task is completed.

Export and recovery actions (accessible from the toolbar buttons of Email Archive and File System Archive) that run/are currently running can be viewed and downloaded from the Tasks list. For more information about the Tasks List refer to section Tasks list.