Storage Optimizer documentation

6.Troubleshooting

The vast majority of the problems that you might face during working with Storage Optimizer can be solved with nothing more than a few minutes of your time. Section Troubleshooting takes you through the typical operating system problems teaching troubleshooting techniques to decipher any problem and giving you the skills you need to solve them.

Here you can find some typical problems that might occur and the solutions to them:

  • Storage Optimizer stops on the “Authentication complete” page and nothing happens
    If the application gets stuck on this page, you need to check the user used for Azure login to make sure they have the permissions to create an application in the Azure portal. Another way to ensure a smooth authentication process is to add the logged-in user to the global administrator group on the portal. For further information, please refer to this article.

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